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SALE CONDITIONS
All prices are in Australian Dollars.
We are currently offering free shipping on all orders over $150. For any order under $150, an $11.95 charge will be added to your order ($15.95 if you are in WA or NT and $39.95 if you are in the New Zealand).
If the wrong size is purchased, we can exchange the shoes. The customer is responsible for all postage costs including sending the shoes back to Billy Lou and Billy Lou sending new shoes out. Please call us if you are unsure of sizing on 02 9564 2212.
You can request in-store pick up at check out. When picking up your order you must have proof of identity via a driver's licence and you will be requested to sign your order.
Once your order leaves Billy Lou Kids Shoes you will be sent a tracking number, it is up to you 'the customer' to ensure all details given to Billy Lou and Paypal are correct. If incorrect address/phone or any other contact details are given this is the responsibility of you 'the customer'. We cannot be held liable for incorrect delivery information given.
PRICING AND GST
All prices on the Billy Lou Kids Shoes website are quoted in Australian dollars and include GST.
Sometimes, our online pricing may slightly differ from our store pricing due to special promotions or markdown stock.
IMAGES
Please Note: All product images are digital and are for illustration purposes only. Colours and shades may, therefore, vary from image/description.
CUSTOMER CLUB
To be able to purchase from Billy Lou Kids Shoes you will be entered into our Customer Club (name, address, phone and email is required). This also entitles all online customers to be part of the Customer Club Loyalty programme. Please visit our Loyalty Programme page to find out more information. By submitting your email address you agree to receive our Billy Lou Kids Shoes newsletter with updates on new arrivals. Please read our Privacy Policy for more information.
STOCK AVAILABILITY
Stock levels change frequently due to sales within our Leichhardt store. Sometimes certain styles and brands are available for a limited time. In the event that you have purchased a shoe which is no longer available from our Leichhardt store, we will call or email you within 2 working days to discuss other options.
ORDER CANCELLATIONS
You may cancel your order before the order is sent by Billy Lou Kids Shoes. Please call in-store on 02 9564 2212 to discuss.
However, if the order has been sent you are unable to cancel the order.
Billy Lou Kids Shoes also reserves the right to cancel your order if:
You provide invalid personal details
The product has become unavailable
We will call or email you before cancelling your order.
CHANGES TO TERMS AND CONDITIONS
Billy Lou Kids Shoes reserves the right to change these Terms and Conditions of its service without informing you.
