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Pay for your postage here for WA & NT.
For exchanges you can either pre-pay your postage or you can include a Pre-Paid Return Satchel with your returned shoes (ensuring the satchel is large enough for the shoes to be returned to you).
If doing an exchange, please ensure you have filled out an Online Returns Notification Form which can be found here : https://billylou.com.au/pages/returns-form#